With Love Candle Studio takes great care to ensure our customers receive the best possible candle experience, however we do understand that things happen. We hope to resolve all issues as quickly as possible to maintain the highest level of customer care and satisfaction.
REFUNDS & EXCHANGES
If you are not completely satisfied with your purchase, you may return it within 7 days of delivery of your online order to receive a full refund. Products must be unused to receive a refund or exchange.
Damaged merchandise - All claims for damages must be reported to With Love Candle Studio within 48 hours of receipt of merchandise. Providing supporting photos/documentation is required for all damages. After a review of your request, we will either replace the damaged / missing goods or process a refund to your card. Only the exact items from the original order can be replaced.
How to Return
To return or exchange an item, send an email to [email protected] Put either Return or Exchange in the subject line. In the body of the email, have the name of the item as found on packing slip. Also include the reason for return, and if you would like to make an exchange, include the item or items of similar value that you'd like to exchange your item for.